Return, Refund & Cancellation Policy
Skyline Appliances Last Updated: April 2026 Brand: Skyline Appliances | Vandana Tradelinks Pvt Ltd | GSTIN: 07AADCV7224P1ZT
Overview
We want you to be completely satisfied with your Skyline Appliances purchase. This policy outlines your rights and our process for returns, refunds, and cancellations.
Return Window
We accept returns within 7 days of the delivery date for eligible products.
Eligible Reasons for Return
- Product received in damaged or broken condition
- Wrong product delivered (different from what was ordered)
- Product is defective or not working on first use
- Product is significantly different from the description on our website
Non-Returnable Items
The following cannot be returned:
- Products damaged due to misuse, mishandling, or improper installation by the customer
- Products without original packaging, accessories, or manuals
- Products that have been used and show signs of wear
- Customised or clearance/sale items (marked as non-returnable on product page)
- Products returned after the 7-day window
How to Initiate a Return — Step by Step
- Email us at info@skylineappliances.com within 7 days of delivery
- Use subject line: "Return Request — Order #[your order number]"
- Include: your order number, reason for return, and clear photos/video of the product and packaging
- Our team will review and respond within 2 business days
- If approved, we will share the return shipping address and instructions
- Pack the product securely in original packaging with all accessories
- Ship the product back — return shipping cost is borne by the customer unless the return is due to our error (wrong/damaged product)
- Share the return tracking number with us after dispatch
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be credited within 7 business days to the original payment method. Shipping charges are non-refundable. Skyline Appliances
| Refund Method | Timeline |
|---|---|
| Credit/Debit Card | 5–7 business days after approval |
| UPI / Net Banking | 3–5 business days after approval |
| COD orders | Bank transfer within 7 business days (bank details required) |
| Prepaid wallet | 3–5 business days after approval |
Replacement Policy
For damaged or defective products, we offer a direct replacement as the preferred resolution. If the same product is out of stock, we will issue a full refund instead.
Warranty Claims
Most Skyline products come with a 1-year warranty against manufacturing defects. For warranty claims after the 7-day return window:
- Visit our service portal: care.skylineappliances.com
- Or email us at info@skylineappliances.com with your order number and issue description
- Our service team will guide you through the warranty process
Warranty does not cover damage due to misuse, physical damage, or water damage.
Order Cancellation
Before Dispatch: Orders can be cancelled for a full refund if they have not yet been dispatched. Email us immediately at info@skylineappliances.com or call +91-8287672846.
After Dispatch: Once dispatched, orders cannot be cancelled. Please wait for delivery and then initiate a return if needed.
COD Orders: Please do not refuse COD delivery without contacting us first. Repeated refusals may result in your account being blocked from COD orders.
Contact for Returns & Refunds
- 📧 Email: info@skylineappliances.com
- 📞 Phone/WhatsApp: +91-8287672846
- 🕐 Hours: Monday–Saturday, 10 AM–7 PM IST
- 🔧 Warranty Support: care.skylineappliances.com